Viewing distance depends on the pixel pitch of the LED display. As a general rule, lower pixel pitch allows viewers to stand closer without noticing pixel gaps, while higher pixel pitch requires a greater viewing distance. Choosing the right configuration ensures a sharp and seamless viewing experience for your audience.

The cost of an LED video wall depends on several factors, including size, pixel pitch, resolution, installation type, and customization. Prices can range from a few thousand dollars for smaller setups to significantly higher investments for large-scale or high-end installations. For accurate pricing, it is best to request a tailored quote based on your project.

LED displays require minimal maintenance, including routine cleaning, system checks, and occasional module inspections. Regular servicing helps maintain brightness, color consistency, and overall performance over time.

Yes, LED display systems are highly flexible and scalable. You can expand, resize, or redesign your LED wall based on future requirements, making it a long-term investment for growing businesses and evolving event needs.

LED video walls are built with a modular design, allowing individual panels or modules to be replaced without affecting the entire display. This ensures quick maintenance, minimal downtime, and cost-effective repairs.

LED display systems typically include a manufacturer-backed warranty covering defects, performance issues, and component reliability. Warranty terms may vary depending on the product type and installation scope, ensuring long-term protection and peace of mind.

High refresh rate LED panels provide smooth video playback, reduced flickering, and improved performance for live events, broadcasting, and camera use. This is especially important for professional environments where visual quality and motion clarity are critical.

The resolution of an LED video wall depends on viewing distance and content requirements. High-resolution LED displays with fine pixel pitch are ideal for close-range applications, while lower-resolution setups are suitable for large outdoor displays. Proper resolution selection ensures clear visuals and effective content delivery.

Brightness is measured in nits and plays a crucial role in display visibility. Indoor LED displays usually require lower brightness levels for comfortable viewing, while outdoor LED video walls need high brightness to remain visible under direct sunlight. Selecting the right brightness ensures optimal performance without overexposure or energy waste.

The cost of LED wall installation varies based on screen size, pixel pitch, mounting method, location, and project complexity. Indoor LED installations typically cost less than large-scale outdoor or custom-built video walls. For accurate pricing, it is recommended to request a customized quote based on your specific project requirements.

LED video walls can be installed using various methods, including wall-mounted installations, ground-supported structures, hanging truss systems, and custom-built frames. The installation method depends on the venue, structural support, and intended use, whether it is for events, permanent installations, or mobile setups.

A LED (Light Emitting Diode) is a semiconductor device that emits light when an electric current passes through it. LEDs are energy-efficient, long-lasting, and widely used in modern displays.

Pixel pitch refers to the distance between individual LEDs on a panel and directly affects image clarity and viewing distance. A smaller pixel pitch results in higher resolution and is suitable for close viewing applications like indoor LED walls or control rooms. A larger pixel pitch is more cost-effective and works well for outdoor LED displays viewed from a distance.

The ideal LED wall size depends on factors such as venue dimensions, audience size, viewing angles, and content type. Large-scale outdoor events and stadiums typically require bigger displays, while indoor environments such as conference rooms or retail stores benefit from more compact, high-resolution LED screens. A properly sized LED display ensures maximum visual impact and engagement.

Indoor LED video walls are designed for controlled lighting conditions and closer viewing distances, offering higher resolution and finer pixel pitch. Outdoor LED displays are built with higher brightness levels, weatherproofing, and durability to withstand sunlight, rain, and environmental exposure. Selecting the correct type depends on your installation environment, audience distance, and usage purpose.

LED displays are generally classified into indoor LED displays and outdoor LED displays, based on brightness, durability, and environmental resistance. Additional variations include fine pixel pitch LED walls for close viewing, rental LED panels for events, and fixed installation LED displays for long-term use. Choosing the right type depends on your application, viewing distance, and content requirements.

An LED video wall is a modular display system made up of multiple LED panels that work together to create a seamless large-format screen. Each panel contains light-emitting diodes that function as pixels, producing high-brightness, high-contrast visuals. Unlike traditional LCD displays, LED walls deliver superior visibility, scalability, and performance in both indoor and outdoor environments, making them ideal for events, retail spaces, corporate installations, and large venues.

RED DOT LOCIS, LLC - Limited Warranty Terms & Conditions

For technical assistance, please contact:

Red Dot Logics, LLC

Phone Number:

+1 (760)680-1033

+1 (909)680-0141

Email: red.logics.llc@gmail.com

Address: 2090 S Hellman Ave

Ontario, CA 91761 USA





Red Dot Logics, LLC (hereinafter “RDL”) classified as the Seller of products or supplier of services shall be subject to the terms and conditions below, as far as they do not conflict with any other contractual provisions expressly agreed between Buyer (customer/purchaser of Products and/or Services hereinafter “Buyer”) and the Seller. No other general terms and conditions that may be referred to in Buyer’s request for proposal or order shall apply, even if these have not been rejected by Seller.



1.) WARRANTY

1.1) RDL provides a limited warranty on its Products; terms and conditions of this warranty are that Products shall be free from any defect in materials or workmanship for a period of two (2) for Copper Wire LED and 4 years for Gold Wire LED in parts and require zero (0) days in labor for repair. *Note – A 2% failure rate on diodes reflected as dead pixels is common and can be easily addressed and repaired.

1.2) The Limited Warranty begins from the date of delivery and shall only extend to the original end-user within all Countries (not including resold products) however product warranties can be transferred if the following requirements are met. a.) The product warranty term has not expired b.) and a formal warranty transfer letter has been completed and submitted for review, acknowledgement and approval to RDL.

1.3) Original End-User is defined as buyers who purchased RDL products from RDL directly or from an RDL distributor authorized to resell under RDL brand.

1.4) The Products purchased by RDL resale channel partners for their own use shall be covered by this Limited Warranty.

1.5) NO PERSON (INCLUDING ANY AGENT, DISTRIBUTOR, OR REPRESENTATIVE OF RDL IS AUTHORIZED TO MAKE ANY REPRESENTATION OR WARRANTY DIFFERENT FROM THIS LIMITED WARRANTY. Unless otherwise explicitly written in contract, appendixes approved by RDL, any warranty clause in purchase orders, or other types of purchase evidence (including emails) that conflicts with this limited warranty shall automatically become invalid.

1.6) The terms of the Limited Warranty in effect as of the date of original purchase shall apply to any warranty claims.

1.7) In case of repair or replacement, the warranty coverage period shall continue to its original expiry date or 3 months after the repair or replacement, whichever is longer.

1.8) Any non RDL or branded RDL product such as third-party product/s or any part thereof which Seller merely resells with the Products and/or Services, is subject to the original manufacturer’s warranty only unless otherwise stated within a contractual agreement issued by RDL.



2.) WARRANTY CLAIMS AND PROCEDURES

2.1) During the applicable Limited Warranty Period outlined above, the Buyer’s sole and exclusive remedy for any breach of the Limited Warranty will be, at RDL’s sole discretion and option, the repair or replacement of the defective product or a credit up to the amount of the original purchase price. RDL reserves the right to determine whether a product is defective at its sole discretion. Customer shall provide detailed description of the problems occurred each time and the service history.

2.2) To be entitled to rights under the Limited Warranty, the customer must notify RDL or its authorized technical support center in the customer’s area in writing within thirty (7) days after discovering a suspected defect in any product, but in any event prior to the expiration of the applicable Limited Warranty Period. Following its receipt of any such customer notice, RDL will determine whether the reported problem is covered by this Limited Warranty. If RDL determines that the problem is covered, a Return Material Authorization (RMA) number will be issued, The RMA# must be clearly marked on the packing. Unauthorized return or returns delivered via Pay Upon Arrival will be rejected.

2.3) Returned products shall be delivered in proper packaging with insurance in the name of the customer. RDL is not liable for any damage that occurs during return delivery due to improper packing, shipping, or any other issues. All returned products must be properly packed with double-layer packaging based on recommended materials like foam and other foam-made protective packaging materials. Costs for shipping the return products to RDL shall be paid by the customer. For products within the limited warranty period, RDL will cover the shipping cost for delivering the repaired or replaced product back to the customer. RDL will choose the proper means of transportation at its sole discretion. Normal delivery method is standard ground shipping; if the customer needs ground express or air shipping, shipping cost shall be paid by the customer. For shipping, back to customers outside the 50 states in the United States, shipping cost shall be paid by the customer.

2.4) For products within the Limited Warranty period, the warranty is valid only upon presentation of the proof of purchase consisting of original invoice or sales slip indicating the date of purchase, model and serial number.



3.) WARRANTY REMEDIES

3.1) RDL will provide customer with new, rebuilt, refurbished or alternate product (or part thereof) of

equal or improved quality, as exchange product (or part thereof) to replace eligible defective product

(or part thereof).

3.2) RDL will provide Services again to correct failure of, in the event RDL has determined it is at fault for delivery of Services sold or if they did not meet the scope of work requirements promised or guaranteed within the set written agreement or Service offering.

3.3) Determination of an alternate product (or part thereof) shall be at the sole discretion of RDL. Any alternate product (or part thereof) will meet or exceed the specifications of the replaced product (or part thereof). Rebuilt or refurbished product may bear minor cosmetic blemishes that do not affect performance. Unless otherwise specified by RDL in writing, repaired or replaced product (or parts thereof) are covered only for the remainder of the term of the limited warranty period of the item it is replacing. All defective product (or parts thereof) replaced by RDL become the property of RDL.

3.4) In the case of a credit, the credit shall be based on the products prorated value off the original purchase price from RDL unless otherwise determined and approved by RDL.

3.5) Returned products must be delivered to RDL before the expiration of the limited warranty period unless approved by RDL.



4.) POST WARRANTY PRODUCTS & SERVICES SUPPORT

4.1) If the Buyer needs products repaired beyond the applicable limited warranty period, customer can contact RDL for an RMA#.

4.2) Any repair/replacement of parts will be subject to pricing and standard labor rates.

4.3) Repair Parts are subject to availability and not guaranteed after the warranty period by RDL unless otherwise stated within an active and signed RDL Service contract.

4.4) RDL is not be liable for any delay due to shipping or repair service or any loss or damage to other products or accessories delivered to RDL together with the product to be repaired.



5.) LIMITED WARRANTY EXCEPTIONS

Does not cover the following:

5.1) Normal wear and natural aging of parts, including but not limited to LED lamps, connecting devices, shaders, sockets, etc. (this includes ~2% pixel damage as normal wear over a given period of time

5.2) Defects, failures, damages or performance limitations caused in whole or in part by customer misuse, mishandling, improper operation, tampering, abuse, neglect or any other customer misconduct.

5.3) Products repaired or serviced by unauthorized personnel, removal of warning labels, original seals or serial numbers and or protection devices, use of non-factory parts for service or repair.

5.4) Defects, failures, damages or performance limitations caused in whole or in part by accidents in which RDL has no control over or by force majeure, including but not limited to technology attacks, war, terrorist activities, epidemic, embargos, quarantines, strikes, flood, fire, earthquake, etc.

5.5) Product exposed in extreme conditions, including but not limited to extreme weather conditions, humidity, salinity, stress, radiation, lightning strike, water condition exceeding the specified IP rating, etc.

5.6) Product used in conditions beyond product parameter range, including but not limited to lower or higher voltage conditions, extreme or excessive power surges, improper power connections.

5.7) use of high-pressure washes or exposure to concentrated detergents or other chemical agents or solvents.

5.8) “Burn In” caused by continuous static (non-moving, non-motion) images

5.9) Natural reduction in brightness and/or color under normal operation. Slight difference in brightness and color without compromising product functionality. There might be differences in brightness and color for different batches of products. Though RDL adheres to a demanding standard in LED lamp bin tolerance, RDL does not guarantee full consistency in brightness or color when mixing products of different batches. Screen shall be stored in dry and ventilated area. If the screen was damaged due to inappropriate environment, RDL will

not be responsible.

5.10) The warranty shall automatically become invalid if the original product identity information is lost.

5.11) Alterations and/or Modifications to any part of RDL’s product, without RDL’s written

authorization unconditionally VOIDS the Limited Warranty.

5.12) Seam performance and flatness depend largely on installation structure and installation process. RDL is not responsible for any display error caused by installation structure and/or installation methods, which should be worked by and between display user and steel structure company or the installer so the installation method can be adjusted until the screen fits the tolerance. Seam and flatness of RDL products within RDL standard tolerance should all be regarded as qualified products. If the tolerance range in an RDL panel is too wide and significantly affects display effect, RDL should be responsible to keep display tolerance within standard tolerance. The detailed technical standard information will be attached in the quotation file.



6.) DISCLAIMER OF WARRANTY

6.1) Except as otherwise expressly agreed by RDL in writing, this limited warranty applies in lieu of any and all other express or implied warranties, and RDL makes no other representations, warranties or conditions, written or oral, or implied warranty or condition of noninfringement, merchantability or fitness for a particular use or purpose, all of which other warranties or conditions are hereby expressly disclaimed and excluded to the fullest extent permitted by applicable law.



7.) LIMITATION ON LIABILITY

7.1) To the fullest extent permitted by applicable law, RDL will have no liability for any consequential, incidental, special, exemplary or punitive damages, including without limitation lost revenues or profits, whether or not RDL has been advised that any such damages had occurred.

7.2) RDL specifically disclaims any liability due to death, damages or injury due to inappropriate use, mounting, or hanging of the specified displays.

7.3) RDL’s total liability from all causes of action and under all theories of liability will be limited to the price paid by the customer for the specific product or service upon which a claim is based.

7.4) This warranty is governed by the laws of the state of California, USA.





All rights reserved by Red Dot Logics, LLC.

An LED bundle is a complete package that includes everything needed to set up and run an LED screen, instead of buying each component separately.

Typically, an LED bundle comes with a fixed number of LED panels along with all essential accessories such as mounting structures or frames, data cables for signal transmission, power cables for electricity supply, and sometimes a controller or processor to manage the display.

This makes it easier for clients because everything is pre-matched and ready to install, ensuring compatibility, faster setup, and a more reliable performance without needing to source individual parts.

An LED module is a small panel containing multiple LEDs, driver ICs, and sometimes a plastic mask — the basic building block of an LED screen.

Nits (cd/m²) measure display brightness. Higher nits = brighter screen, better visibility in daylight.

The smallest unit of a digital display. On LED screens, a pixel usually consists of RGB LEDs that combine to create colours.